FREQUENTLY ASKED QUESTIONS
Q. Are your rentals the same as HOG™ Fly and Ride?
A. No, HOG Fly and Ride is a separate fleet from ours. Fly and Ride must be reserved and prepaid only through HOG, usually requiring three weeks advance. 1-800-CLUBHOG.
Q. How long is a rental?
A. Our Rate structure is based on a 24-hour rental. I.E., if you take a bike out by 11 am it is due back before 11 am the next day.
Q. If I wanted to rent for an extra day could I just come in a day late and pay the extra day’s fees?
A. No, your Rental Contract is only for the time you first agreed upon. The Motorcycle will be considered stolen and reported. You will not be covered for insurance, and you are responsible for the full replacement value of the Motorcycle. Also, the bike may be reserved for another rider after you.
Q. What is the helmet law in South Carolina?
A. State Law: over 21 can choose to wear a helmet. However, YOU MUST WEAR A D.O.T. APPROVED HELMET WHILE RENTING A BIKE. Our helmets are available free of charge.
Q. Are there any reservation/cancellation fees?
A. Yes. There is a $75.00 reservation fee billed at the time of reservation. This fee is credited to the rental fee when the bike is returned. A cancellation fee of $25.00 is applied only to cancellations with less than 24 hours notice. We only hold a reserved bike for up to one hour (1) before it is available to rent to another party.
Q. Will my insurance cover the rental motorcycle?
A. Most insurance policies DO NOT cover a motorcycle rental. You must confirm that status with your insurance provider. If you are already covered you must give us your coverage information to write into your contract. Liability coverage is Mandatory in South Carolina.
Q. Can my family members ride as passengers?
A. All passengers must sign waivers at the rental counter, they must wear a DOT approved helmet, and they must ride one passenger at a time.
Q. Can my family members drive the rental?
A. Additional drivers must be on the contract. A one-time fee of $10.00 per additional driver will be added. They must also meet our requirements for drivers.
Q. Can I leave my car in your parking lot?
A. We accept NO responsibility for vehicles left over-night in our parking lot. We do not tow cars from our lot unless it is a hazard, or abandoned.
Q. If I don’t like the bike I chose, can I get a different one?
A. You can swap for a different bike but a price increase might be required. Subject to availability.
Q. Can I pay cash for the deposit?
A. No, it must be on a Credit Card (we prefer VISA, MasterCard, or American Express)
Q. How long ahead of time do I need to make a reservation?
A. During Bike Week: about three months out we start to get reservations. At one month before, most bikes are booked. Cancellations must be called in by the close of business Two (2) days before bike week begins, or cancellation fees will be levied. The rest of the year: many bikes are available when you come into the store, but you can call up to one week before to be safe.
Q. Can I drop off my bike after hours or at another store in town?
A. No. Pick up and drop off bike at rental location only.
Q. What is the benefit to renting before I buy a Harley®: bike?
A. You get the chance to feel how the bike performs at your leisure. If you are looking at a few styles, you can swap and compare which is more your own style. One day's rental fee will apply toward the purchase price if you buy from us within 30 days.
